Booking Terms & Conditions
The information in this trip details document has been compiled with care and is provided in good faith. However it is subject to change, and does not form part of the contract between the client and Wide Eyed tours. The itinerary featured is correct at time of printing. It may differ slightly to the one in the brochure. Occasionally our itineraries change as we make improvements that stem from past travellers, comments and our own research. Sometimes it can be a small change like adding an extra meal along the itinerary. Sometimes the change may result in us altering the tour for the coming year. Ultimately, our goal is to provide you with the most rewarding experience. Please note that our brochure is usually released in November each year. If you have booked from the previous brochure you may find there have been some changes to the itinerary.
DEPOSIT & BALANCE
A non-refundable deposit of USD$250 per person is required upon confi rmation of your booking. The balance is due 45 days prior to
departure. If you fail to pay by the due date we reserve the right to cancel your booking and retain your deposit. If you make a booking less than 45 days prior to departure, full payment is due immediately.
AMENDMENTS
Up to 30 days prior to departure, three amendments per booking are permitted free of charge. For all subsequent changes there will be an amendment fee of USD$50 per change.
CANCELLATION
Cancellation fees apply to all cancelled reservations. The fee is determined by the date written cancellation is received by Wide Eyed Tours.
CANCELLATION CHARGES ARE AS FOLLOWS:
Days before departure:
More than 30 days - Loss of deposit
30 or less days - 100% of total booking cost
REFUNDS
Refunds are not made for any unused services. No refund will be made if you leave the trip early for any reason.
PASSPORT / VISAS
All passengers must hold a valid passport and valid visa. It is your responsibility to obtain a current Vietnam visa.
INSURANCE
Comprehensive travel insurance is compulsory for all Wide Eyed Tours trips. Your policy should cover against, theft, personal accident, personal liability, medical expenses, cancellation of tickets, change of itinerary, or cancellation of tour and repatriation.
RESPONSIBILITY
A very high level of care is taken to ensure suppliers maintain high standards. However, as we do not control the airlines, bus operators, or hotels we cannot be responsible in any way for problems resulting from the booking, unless it is a direct result of negligence on our part or the part of our employees.
WIDE EYED TOURS
act as agents only for the persons or companies providing or offering the means of travel, transport, accommodation or other services and all receipts, tickets, and vouchers are issued subject to the terms and conditions under which transportation and services are offered.
THE TRAVELLER
is fully aware that he/she is travelling in an area that may be remote, subject to unusual climatic conditions or politically unstable. Should Wide Eyed Tours deem it advisable to amend an itinerary, it may do so by varying or completely rerouting any trip. In this case the traveller will make no objection or claim for compensation from Wide Eyed Tours. Compensation should be made through your insurance company. Refunds will be at the total discretion of Wide Eyed Tours.
WIDE EYED TOURS
will do everything it can to ensure your tour departs on time. However, Wide Eyed Tours reserves the right to cancel any tour 10 days prior to departure should the group size fall below the minimum numbers required. Alternative dates will be made available. Should this option be unacceptable, a full refund of all payments will constitute full settlement with the passenger.
WIDE EYED TOURS
reserves the right to decline, accept, or retain any person as a member of any party at any time. Travellers agree to accept the authority of the group leader. Wide Eyed Tours will not accept responsibility or liability for any traveller who contravenes any laws or regulations of Vietnam, Cambodia, or Laos. All employees of Wide Eyed Tours are bound by these conditions.
PRIVACY – WIDE EYED TOURS
respects your privacy and abides by the terms of the Privacy Amendment Act 2000. We will only collect personal information that is relevant to your travel arrangements. We will protect the privacy of the information you provide us and only pass it to third parties such as airlines, tour companies, hotels or insurance providers when that information is necessary to fulfill your travel arrangements. In providing this information to us, you consent to Wide Eyed Tours using this personal information for the purpose of making and completing travel arrangements on your behalf.
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